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FAQs

  • How do I get started?
    I understand the importance of being comfortable with your therapist. Here's how to get started. Step 1 - Complimentary Consultation The first step is to see if we are a good fit, beginning with a complimentary 15-minute virtual consultation. We will discuss what brings you to therapy, and your treatment goals. I will provide a brief overview of my practice, and answer any question you may have about the therapeutic process. Email me to schedule a 15 minute complimentary consultation Libby@lltherapy.com Step 2 - Assessment/Intake We will take a deeper dive into what we discussed during the consultation. We will review your intake paperwork for completion. I will ask you a series of structured questions to gain a better understanding of your current challenges.  Step 3 - Your Journey Begins! ​This is where your journey to becoming your best self begins. You will have access to my calendar to self-schedule ongoing therapy sessions.   We'll meet as often as you like.
  • Rates & Payment
    Rates 15 minute Consultation - No charge Individual Therapy: $100/per (60 min session) Relationship Coaching: $175/per (60 min session) Limited number of sliding scale spots are available based on your specific financial situation. Inquire regarding availability. Payment Payment is due at the time of service. I accept all major credit/debit cards, as well as health care spending account (HSA) and flexible spending account (HSA) cards as forms of payment. Your card will be kept on file in the client portal and charged on the day of your scheduled session. The credit card agreement will be set up before your initial assessment session.
  • Do you accept insurance?
    I am in-network with: Aetna Cigna and Evernorth Optum Superior HealthPlan UnitedHealthcare UHC | UBH I am out -of- network for all other insurance companies. Please contact your insurance company (see number on the back of your card) and ask the following questions: What are my “out-of-network” outpatient mental health/behavioral insurance benefits? What is my deductible and how much of it have I met? Is it possible to meet with a provider that I choose and submit receipts for reimbursement? What is the process for seeking reimbursement? How long will it take to get my reimbursement? Do my benefits cover online therapy?
  • Where are you located?
    I am licensed in Wisconsin and Texas and offer virtual appointments so you can comfortably join your session from wherever is most convenient for you.
  • Do you offer in-person sessions?
    All therapy services are provided online via a secure HIPAA-compliant video platform. Recommendations for joining your online session To use online therapy, you need an internet connection and a device with a camera for video. Make sure that other people cannot hear your conversation or see your screen during sessions. Headphones are recommended for privacy. Make sure to let your therapist know if you are not in your usual location before starting any online session. For your safety and the safety of others, please do NOT join your online session while driving.
  • What is your cancellation policy?
    Please remember to give at least 24 hours advance notice to cancel/reschedule your session. For clients who do not cancel 24 hours in advance, a charge of $50 will be invoiced to your account. Same day cancellations, or clients who are no show for their session, will be charged the full session fee.
  • What is a Good Faith Estimate?
    Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges. You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees. Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For More Information Visit: www.cms.gov/nosurprises
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