Question 1

How can I schedule an appointment?

Accepted Answer

I understand the importance of being comfortable with your therapist.   Here's how to get started!

Step 1 - Complimentary Consultation 
 • The first step is to see if we are a good fit, beginning with a complimentary 15-minute virtual consultation.
 • I will provide a brief overview of my practice, and answer any question you may have about the therapeutic process.  
 • Schedule your consultation today! https://libby.patientsecure.me   (https://libby.patientsecure.me/)

Step 2 - Intake Session  
 • We will review my practice policies and your intake paperwork for completion. 
 • I will ask you a series of structured questions to gain a better understanding of your current challenges. 
 • We'll begin to build your treatment plan, by setting goals/objectives and address logistics (scheduling, timeframe, payment) going forward.

Step 3 - Your Journey Begins!
 • ​This is where your journey to becoming your best self begins.

Question 2

What can I expect during a therapy session with Libby?

Accepted Answer

You can expect a safe, non-judgmental, and supportive environment. I take a holistic approach to therapy, considering all aspects of your life and well-being. Through a collaborative and client-centered approach, I will work with you to identify your unique goals and design a treatment plan to meet your individual needs.

You can expect to develop a deeper understanding of yourself and your experiences, learn coping skills, improve communication, and work towards positive change and personal growth. Throughout the therapeutic process, I will provide empathy, validation, and guidance to help you navigate challenges and achieve a greater sense of fulfillment and well-being.

Question 3

Do you offer in-person therapy sessions?

Accepted Answer

No, all therapy services are provided online via a secure HIPAA-compliant video platform.

Question 4

What is the cost for a therapy session?

Accepted Answer

I understand that seeking mental health support can be an investment, and I strive to provide high-quality, personalized care that meets the unique needs of each individual.  The cost for therapy is as follows:

Services & Rates
 • 15 minute Consultation - Free
 • Adolescent Therapy (14+) $100 (60 min session)
 • Individual Therapy: $125/per (60 min session) 
 • A limited number of sliding scale spots are available based on your specific financial situation. 
Payment
Payment is due at the time of service. I accept all major credit/debit cards, as well as health care spending account (HSA) and flexible spending account (HSA) cards as forms of payment. Your card will be kept on file in the client portal and charged on the day of your scheduled session. The credit card agreement will be set up before your initial assessment session.

Question 5

Do you accept insurance?

Accepted Answer

I am in-network with the following insurance providers:
								
 • Aetna 		
 • Cigna 
 • Optum

***If you do not have one of these providers, my services are considered out -of- network and therapy will be self-pay.  What does this mean?

I am happy to provide clients with a superbill (receipt) that you can submit to your insurance company for reimbursement. It's important to note that reimbursement rates and policies vary depending on individual insurance plans.  I recommend contacting your insurance provider directly to confirm details.

Questions to ask your insurance company about out -of- network coverage
1. What are my “out-of-network” outpatient mental health/behavioral health insurance benefits?
2. Is it possible to meet with a provider that I choose and submit receipts for reimbursement? 
3. What is the process for seeking reimbursement?
4. How long will it take to get my reimbursement?
5. Do my benefits cover Telehealth therapy?

Question 6

What is your cancellation policy?

Accepted Answer

I require a minimum of 24 hours notice for cancellation or rescheduling.  Failure to provide adequate notice will result in a cancellation fee.  I have this policy out of respect for all clients. Changes less than 24 hours in advance lead to appointment slots that are difficult to fill. Without ample notice, cancellations prevent others from being able to schedule into that time slot.

Question 7

What is a Good Faith Estimate?

Accepted Answer

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

• You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
 • Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
 • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
 • Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
 • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
 • Make sure to save a copy or picture of your Good Faith Estimate.

For More Information Visit:
www.cms.gov/nosurprises (www.cms.gov/nosurprises)

Libby Lee, LMFT
LL Therapy Solutions

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